Privacy Policy

About This Policy

This policy covers the CherryBox website and its purchase, verification and support features. CherryBox is based in California, United States. Contact info@cherrytvbox.com with a privacy question or request.

Information You Provide

When you place an order, we use your name, email, phone number, billing and delivery details, purchased items and transaction status. Checkout does not require a customer account.

Support and partnership forms collect the contact details and messages you submit. Channel requests may include the program name, region and language. Return and warranty requests may include private product photos or videos.

Reviews contain the display name, rating, review text and optional photo you submit for publication. Your review email is not displayed publicly. Approved reviews and any public response may appear on relevant product and review pages.

Technical Information & Cookies

The site and hosting infrastructure may process IP addresses, browser and device information, request times and diagnostic records to deliver and secure the service.

Essential cookies and short‑lived session information support checkout, security checks and private order lookup. The site also remembers your cookie choices. Google Analytics measures page visits, channel searches and shopping actions. It starts automatically for visitors without a saved analytics choice. A saved choice to turn analytics off is respected. You can turn Google Analytics off or on using Privacy Choices in the footer; turning it off does not prevent browsing or buying. These controls apply to Google Analytics. They do not enable advertising tracking or change Microsoft Clarity settings. Order and payment records are maintained separately to fulfil purchases.

Device and Order Checks

Dealer and device codes are checked against private records. The verification system stores code hashes rather than publishing valid code lists. Query limits and short‑lived checks help prevent abuse.

Order lookup uses both your checkout email and phone number. The result is restricted to the matching order session and is not published as a searchable page.

Why We Use Information

We use information to process orders and payments, arrange delivery, provide support, review returns and warranties, publish approved reviews, discuss partnerships, maintain security and meet legal obligations. We do not need account passwords for guest checkout.

We use the details of a channel request to understand and follow up on the content you want. A business inquiry is not an automatic dealer authorization.

Services That Help Run the Site

The website uses WordPress and WooCommerce for site and commerce functions. Hosting and email services process information needed to run the site and deliver messages. Payment providers handle payment credentials and confirmation; CherryBox does not store your full payment card number or security code in its support system.

Carriers and the 17TRACK tracking service process shipment information needed to provide delivery updates. We send only the information needed for these services. If you choose WhatsApp, Facebook or a marketplace, that provider’s own terms and privacy practices also apply.

We may disclose information when required by law or to protect rights, prevent fraud and resolve disputes. We do not publish private support attachments, order details or valid verification‑code lists.

How Long Information Is Kept

We retain information for the purposes described here, including order support, warranty handling, recordkeeping, security and legal requirements. The appropriate period depends on the record and applicable obligations. Short-lived lookup sessions and security checks expire automatically.

You can ask us about retention or request deletion. Some records may need to be kept to complete a transaction, handle a dispute or comply with a legal obligation.

Security & International Processing

We restrict access to private requests and use safeguards designed to protect information. No internet service can guarantee absolute security. Do not send full card numbers, passwords or unrelated sensitive documents through support forms.

Our team and service providers may process information in countries other than where you live. Those countries may have different data‑protection rules; the safeguards and rights required by applicable law still apply.

Your Privacy Choices and Requests

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your information, or to object to or limit certain processing. Where applicable, this includes choices concerning sale or sharing and targeted advertising.

Contact info@cherrytvbox.com to make a request. We may ask for information needed to confirm your identity and authority before disclosing or changing private records. An authorized agent may contact us with evidence of authorization. Available rights and exceptions depend on applicable law.

If you receive marketing messages, use the provided unsubscribe method or contact us. You may also have the right to raise a concern with the relevant data‑protection authority.

Children

The purchase and support services are intended for adults. We do not knowingly request children’s personal information. Contact us if you believe a child has provided information so we can review and address it.

Updates to This Policy

We update this policy when our services or information practices change. The date above identifies the current version. Questions can be sent to CherryCare using the contact information in this policy.