CHERRYBOX · POLICIES
Refund Policy
Our return process, refund timing and limited hardware warranty for CherryBox C6 Plus.
Last updated:
60-Day Returns
The 60‑day money-back guarantee starts on the delivery date. Contact CherryBox within this period to request a return. We do not charge a restocking fee.
Keep the product in its original condition as far as possible and include the box, remote, HDMI cable, power adapter and original packaging when returning it.
Request a Return Before Shipping
Use Returns & Warranty to find your order and explain the reason for your request. For a purchase from another seller, contact CherryCare with your purchase details.
We review the request before issuing an RMA and detailed return instructions. Do not send a product back without those instructions. Our complete return address is provided privately for an approved return.
Who Pays Return Shipping?
CherryBox pays return shipping for product defects, warranty issues or damage on arrival. For a personal‑preference return within 60 days, the buyer pays return shipping and initial shipping charges are not refunded.
Inspection & Refund Timing
We normally inspect returned items within 3–5 business days after receipt and notify you of the outcome by email. Approved refunds are sent to the original payment method.
After CherryBox issues a refund, the bank or card issuer usually needs another 5–10 business days to post it. A submitted return request is not a refund approval or confirmation that a refund has been issued.
1-Year Limited Hardware Warranty
The limited hardware warranty begins on delivery and lasts 1 year. It covers manufacturing defects and hardware faults, including power, port and internal hardware problems.
We first help with remote troubleshooting. If we confirm a covered hardware fault, we arrange a free repair or replacement with a new device. We do not promise a replacement before the problem is reviewed.
Warranty Exclusions
The limited hardware warranty does not cover damage from drops, liquids, accidents, natural disasters, unauthorized hardware modifications, rooting or software tampering. This limited warranty does not reduce rights that cannot be excluded under applicable law.
Information We Need
Describe the issue and provide the purchase details and photos or a short video needed for diagnosis. Images of arrival damage should include both the packaging and product. For arrival damage, contact CherryCare within 48 hours of receipt.
After-sale evidence is handled privately. Do not post payment details or private information in a public review.
Cancellation Before Shipment
You can request cancellation before the order ships. Contact us promptly or use the cancellation option in Returns & Warranty. An application alone does not cancel an order or confirm a refund.
Payment Disputes
If a chargeback or payment dispute is open, we may be unable to issue a separate direct refund while it remains unresolved. Contact CherryCare so we can help resolve the issue and avoid duplicate processing.
Contact CherryCare
Email info@cherrytvbox.com or contact WhatsApp at +86 131 0133 3266 for help with a return, warranty claim or refund status.