RETURNS
60-Day Money‑Back Guarantee
The return period begins on delivery. Contact us before sending anything back so we can review your request and provide instructions.
CHERRYCARE · AFTER YOUR PURCHASE
Returns & Warranty.
Choose a return or warranty request. We’ll review your information and guide you through the next steps.
HARDWARE SUPPORT
1-Year Limited Hardware Warranty
The warranty begins on delivery and covers manufacturing defects and hardware faults. We’ll start with remote troubleshooting.
What Happens After You Submit?
You’ll receive a request reference. CherryCare reviews the details and may ask for more information. Approved returns receive an RMA and private return instructions.
Return Shipping & Refunds
CherryBox covers return shipping for defects, warranty issues and arrival damage. For personal‑preference returns, you pay return shipping and initial shipping charges are not refunded. There is no restocking fee.
Returned items are normally inspected within 3–5 business days. Approved refunds go back to the original payment method; banks usually need another 5–10 business days after we issue the refund.
Read the Refund Policy