Shipping Policy

Where We Ship

We ship to the United States and Canada from the United States. We do not ship to Alaska, Hawaii or P.O. Boxes. Please contact us before ordering if you are unsure whether we can deliver to your address.

Shipping Costs & Delivery Estimates

Shipping within the supported United States delivery area is free. Estimated delivery is about 3–7 calendar days after shipment.

Shipping to Canada costs USD 30. Estimated delivery is about 7–10 calendar days after shipment. Canadian buyers are responsible for import duties, import taxes and other import charges.

Delivery windows are estimates, not guaranteed arrival dates. Order processing time is separate from transit time. Remote‑address restrictions or charges, where applicable, must be confirmed before payment.

Order Processing

Orders are normally processed within 1 business day. Orders placed before 2:00 p.m. Eastern Time are usually processed the same business day, but same-day processing is not guaranteed. We do not process or ship orders on weekends or public holidays.

We will email you if unusually high order volume causes a significant delay.

Carriers & Tracking

We select a carrier for the destination, which may include USPS, UPS, FedEx or DHL. After shipment, we send tracking information by email. Tracking normally becomes active within 24 hours after shipment.

Use the Order Tracking page with your checkout email and phone number. The order status and the carrier’s shipping status are separate; an order marked completed is not, by itself, proof of delivery.

Please Check Your Address

Provide an accurate and complete delivery address at checkout. Contact CherryCare promptly if you notice an error. We cannot guarantee that an address can be changed after shipment.

If the carrier correctly delivers to the address you supplied, CherryBox is not responsible for a delivery problem caused by an incorrect address supplied by the buyer.

Shipping Delays

Weather, customs processing, holidays and carrier disruptions can affect delivery. If your shipment appears delayed, contact CherryCare so we can help check the available tracking information.

Damage or Loss in Transit

For arrival damage, contact us within 48 hours of receipt and provide photos of the packaging and product. Keep the packaging while we review the issue.

CherryBox is responsible for the package until the carrier marks it Delivered. If a package is lost in transit before being marked Delivered, we will investigate with the carrier and arrange a replacement shipment or refund.

If tracking says Delivered but you cannot find the package, contact CherryCare so we can review the circumstances. Do not assume that a replacement or refund has already been approved.

Questions About Shipping?

Contact CherryCare on WhatsApp at +86 131 0133 3266 or email info@cherrytvbox.com. For return instructions, use Returns & Warranty rather than sending a package without authorization.