Terms of Service

Using the Website

These terms apply to your use of the CherryBox website and purchases through it. You must be old enough to enter into a purchase agreement under the law that applies to you. Do not use the site or products for unlawful or unauthorized purposes.

Products & Content

CherryBox sells the C6 Plus hardware streaming device. Product descriptions explain current features and requirements. Internet access and a suitable television are required for use.

Channels, programs and third‑party services may change. Their availability and schedules are not a promise of uninterrupted or permanent access to a particular program. You are responsible for using the device and content in accordance with applicable laws and rights.

Orders, Prices & Payment

Provide accurate contact, billing and shipping information. Review the selected quantity, shipping charges and total before paying. Accepted payment methods depend on the payment services available at checkout.

Prices, stock and offers may change. We may reject or cancel an order where permitted by law, including for suspected fraud, unavailable inventory or an error that prevents fulfillment. We will contact you about an affected order and any applicable refund.

An order confirmation and a payment confirmation are not always the same. A payment still being processed is not a completed payment.

Delivery & Cancellation

Delivery costs, destinations, processing times and estimated transit times are described in the Shipping Policy. Estimates are not guaranteed delivery dates. Canadian buyers are responsible for applicable import charges.

You may request cancellation before shipment. Wait for our confirmation; submitting a request does not mean that an order has already been cancelled or refunded.

Returns & Limited Warranty

The Refund Policy describes the 60‑day return period and 1‑year limited hardware warranty, both starting on delivery, together with conditions, costs and procedures. Contact CherryBox before sending an item back.

Unauthorized hardware or firmware changes, rooting and software tampering are outside the limited warranty and may limit our ability to provide support. Nothing in these terms excludes consumer rights that cannot lawfully be excluded.

Third-Party Services & Links

Payment providers, carriers, marketplaces and other linked services operate under their own terms. CherryBox does not control the content or availability of third‑party websites. Use those services only if you agree with their terms.

Reviews and Information You Submit

Submit accurate information and only content you have the right to share. Do not include another person’s private information or material that infringes someone else’s rights.

By submitting a review and agreeing to publication, you permit CherryBox to display your submitted name, review and optional photo on its website. Reviews may be moderated. Private support information is handled according to the Privacy Policy.

Acceptable Use & Verification

Do not attempt to access another person’s orders, enumerate verification codes, bypass security checks, upload harmful files or disrupt the site. Verification queries are for checking the relevant dealer or device, not for harvesting records.

We may restrict abusive requests or access where necessary to protect the service and users.

Availability & Responsibility

We aim to provide accurate information and reliable service, but do not promise that the website or third‑party services will always be uninterrupted or error-free. Any limitation of responsibility applies only to the extent allowed by applicable law. Rights and remedies that cannot be limited by law remain available.

Changes & Contact

We may update these terms as the website and services change. The Last updated date identifies this version. For an existing order, contact CherryCare if you have a question about the conditions that applied when you purchased.

Contact info@cherrytvbox.com or WhatsApp +86 131 0133 3266. CherryBox’s public company location is California, United States.